San Diego Pest Control Reviews from Local Homeowners
The greatest compliment we receive is the trust our customers place in us. These reviews reflect the professionalism, honesty, and attention to detail that have defined Caleb's work for more than 12 years serving homeowners throughout San Diego County.
The Experience Behind Citadel
Citadel Pest & Termite Control is a new company, but the experience behind it is not. Before founding Citadel, Caleb spent more than 12 years helping homeowners throughout San Diego County solve pest and termite problems with professionalism, honesty, and attention to detail.
Many of the reviews below were written while Caleb was serving customers at his previous employer and mention him by name. They reflect the same professionalism, honest recommendations, and attention to detail that continue to define every Citadel inspection today.
✓ 12+ years serving San Diego homeowners.
★★★★★
Read what homeowners across San Diego have shared about their experience working with Caleb.
Thorough Inspection
★★★★★
We have had such a wonderful experience with Caleb. He is professional, friendly, and informative every time he visits. Caleb is incredibly thorough during inspections and never recommends work that doesn't need to be done. That level of honesty is rare to find in both a company and a technician. Living near the beach brings unique pest challenges, and having someone we fully trust has been invaluable.
— Tami C.
Homeowner
Trusted Expertise
★★★★★
After using several pest control companies over the past 30 years, we decided to try Terminix. Caleb was friendly, extremely knowledgeable, and conducted one of the most thorough home inspections we've experienced. The customer service Caleb provided is the reason we'll call again in the future.
— W. Kellner
Homeowner
Featured Homeowner Experiences
These reviews represent the qualities that San Diego homeowners have consistently valued throughout Caleb's pest control career: thorough inspections, honest guidance, clear communication, and genuine care.
Above & Beyond
★★★★★
If you're looking for great customer service, honest answers, and a professional experience, Caleb is the one you want. After my dad's inspection, Caleb made an extra trip back to answer our questions, put our concerns at ease, and make sure everything was understood before treatment. He showed patience, kindness, and genuine care throughout the process. I highly recommend working with Caleb.
— Marielle H.
Homeowner
Clear Communication
★★★★★
Caleb asked about our concerns, explained the inspection process, kept us informed throughout the inspection, and provided a written explanation and treatment plan. We felt confident moving forward because everything was clearly communicated. The work was completed efficiently, and we were extremely pleased with the results.
— Don C.
Homeowner
Answers that build confidence
★★★★★
Caleb prepared us well in advance and made sure everything went smoothly from start to finish. He was organized, professional, and kept the entire process running seamlessly.
— Bonnie B.
Homeowner
PROFESSIONAL PROJECT MANAGEMENT
★★★★★
Caleb and his crew were punctual, well organized, and clearly experienced from start to finish. They carefully explained the preparation process, safety precautions, timeline, and what to expect after treatment. The entire fumigation process was smooth and professionally managed.
— Claire I.
Homeowner
More Homeowner Experiences
Every home is different, but the commitment remains the same: professional service, thoughtful recommendations, and lasting relationships built on trust.
PROFESSIONAL & INFORMATIVE
★★★★★
Caleb was professional, thorough, and informative throughout the inspection process. We followed his recommendations and couldn't be happier with the outcome. I would highly recommend Caleb to anyone looking for a knowledgeable pest professional.
— Fox J.
Homeowner
Exceptional Follow-Through
★★★★★
Caleb took his time inspecting our property and made sure his team went above and beyond the required work. Even after the service was completed, he continued checking in to make sure we were completely satisfied. That level of follow-through is hard to find.
— Alex K.
Homeowner
What Homeowners Consistently Appreciate
Although every home is unique, homeowners consistently describe the same experience when working with Citadel: honest guidance, thorough inspections, clear communication, and genuine care from start to finish.
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Thorough inspections before recommendations
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Honest guidance without unnecessary pressure
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Clear communication from start to finish
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Respect for your home and your time
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Professional service with attention to detail
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Answers that build confidence